Clause 1 of ISO 9001 states that an organization should implement a QMS when it needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements. The audit report is an important tool in demonstrating that the organization satisfies the requirements of ISO 9001.
Contenido de valor
There are two levels of planning – the audit programme (identifying the audit activities during the certification cycle) and the audit plan (showing how a single audit is planned).
We hear so much about the importance of “adding value” during quality management systems (QMS) audits, but what does this really mean? Is it possible to add value without compromising the integrity of the audit or providing consultancy? In principle, all audits should add value, but this is not always the case.
Auditing ISO 9001 requires auditors to obtain a good understanding of an auditee’s quality management system (QMS), the nature of its business, as well as understanding its business strategy and its ecosystem.